A company or even a branch of a company can be seen as an organic entity, where all components are linked together in a strong, yet fragile system. When discovering a malfunction or just a sign of weakness within this entity, it is crucial to carry out a thorough assessment locating the problem area before taking action.
An example: Low customer satisfaction may be a result of various things, such as inconvenient management style, lack of cultural awareness, or bad resource management. Instead of making a lot of - unnecessary - changes, only the root of the problem should be dealt with.
We often find that employees, middle managers and senior managers do not share the same view of the company’s strengths and weaknesses. An issue considered a problem by one group of people may not be perceived as a problem by others. This creates conflicts and friction blocking resources and energy. We elaborate a holistic picture of all levels of the company - pointing out potential areas of conflict and friction. This can help create a unified perception of the company, allowing everybody to work towards the same goals. In turn, this increases both employee and costumer satisfaction.
The outcome of the assessment is a report covering various areas, including specific ones of particular interest to your company. All conclusions and suggestions are made on the basis of questionnaires and interviews with managers and employees at all levels of the company.